Terms and conditions
Last updated: 1 July 2026
This is a working draft. The final legal text will follow and will be reviewed by a lawyer.
These terms apply to every offer made by Coolwatcher and to every agreement between Coolwatcher and the customer. Please read them carefully. By placing an order or using the service you agree to these terms.
Definitions
In these terms, Coolwatcher means the provider of the service. Customer means the business that takes the service. Service means the automatic temperature monitoring, the alerts, the HACCP records and the accompanying reporting. Hardware means the measuring unit and probes provided on loan.
Offer and agreement
Every offer is without obligation unless stated otherwise. An agreement is formed once the customer places an order and Coolwatcher confirms it. Obvious mistakes or clerical errors in an offer do not bind Coolwatcher. Arrangements that deviate from these terms only apply if confirmed in writing.
Hardware on loan
The hardware remains the property of Coolwatcher and is provided to the customer on loan. The customer uses the hardware carefully and according to the instructions. Normal wear and battery replacement are for the account of Coolwatcher and included in the subscription. In case of loss or damage through careless use, Coolwatcher may charge the replacement value. At the end of the agreement the customer returns the hardware, or Coolwatcher collects it.
Subscription and cancellation
The service is provided on a subscription basis, from 29 euro a month. The subscription can be cancelled monthly, unless another term is agreed in writing. Cancelling is easy through a message to Coolwatcher. On cancellation the service ends at the close of the current billing period and the customer returns the hardware.
Payment
Payment is made through the agreed method, in advance per month or per year. With yearly payment the one time installation fee is waived. Invoices are paid within the term stated on the invoice. In case of late payment Coolwatcher may suspend the service after a reminder. All amounts are exclusive of VAT unless stated otherwise.
Liability
Coolwatcher makes every effort to deliver the service reliably and continuously, but cannot guarantee uninterrupted operation, for example during a failure of the mobile network or the power supply. The liability of Coolwatcher is limited to the amount paid for the service in the relevant period. Coolwatcher is not liable for indirect or consequential damage. This limitation does not apply in case of intent or deliberate recklessness.
HACCP and the role of the service
Coolwatcher automates the temperature logging of your fridge and freezer and the keeping of the corrective action log. The service therefore takes a significant part of your HACCP administration off your hands, but does not replace your full HACCP plan. The customer remains responsible for drawing up and following the complete HACCP plan, for setting the correct threshold values and for following up on alerts and taking corrective measures.
Governing law
Every agreement between Coolwatcher and the customer is governed by Dutch law. Disputes are submitted to the competent court in the Netherlands. Should one or more provisions of these terms be void, the remaining provisions remain in full force.